Company data

Gearlube is a brand name of Retrovelo BV, with registered office at Blauwesteen 125, 9600 Ronse.VAT no. is BE0478.181.789

Article 1: General provisions

Gearlube's e-commerce website offers its customers the opportunity to purchase the products from its online store online.

These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to this e-commerce website ("customer"). When placing an order through the Gearlube online store, the customer must expressly accept these terms and conditions, thereby agreeing to the applicability of these terms and conditions, to the exclusion of all other terms and conditions. Additional terms and conditions of the customer are excluded, unless they have been expressly accepted in advance in writing by Gearlube.

Article 2: Price

All prices quoted are expressed in EURO, always including VAT and all other taxes or taxes to be borne by the customer. Delivery costs are listed separately.

The price statement refers exclusively to the articles as they are described verbatim. The accompanying photos are intended to be decorative and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding on Gearlube. With regard to the accuracy and completeness of the information provided, Gearlube is only bound by an obligation of means. Gearlube is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the customer has specific questions about e.g. dimensions, weights, colour, availability, delivery time or delivery method, we ask the customer to contact our customer service in advance.

The offer is always valid while stocks last and can be adjusted or withdrawn by Gearlube at any time. Gearlube cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

The customer can choose between the following payment methods

• by credit card
• by bank card
• PayPal

Gearlube is entitled to refuse an order due to a serious shortcoming on the part of the Customer with regard to orders in which the Customer is involved.

Article 5: Delivery and execution of the agreement

Items ordered through this webshop will be delivered worldwide.

Unless otherwise agreed or expressly stipulated otherwise, the goods will be delivered to the customer's place of residence within 30 days of receipt of the order.

Any visible damage and/or qualitative shortcoming of an item or other shortcoming in the delivery must be reported by the customer to Gearlube without delay.

The risk of loss or damage passes to the customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk is already transferred to the customer upon delivery to the carrier, if the carrier has been instructed by the customer to transport the goods and this choice was not made by the Gearlube.

Article 6: Retention of title

The delivered items remain the exclusive property of Gearlube until the moment of full payment by the customer.

If necessary, the customer undertakes to draw the attention of third parties to Gearlube's retention of title, e.g. to anyone who comes to seize the items that have not yet been paid for in full.

Article 7: Right of withdrawal

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from Gearlube.

The Client has the right to withdraw from the contract within a period of 14 calendar days without giving reasons.

The withdrawal period expires 14 calendar days after the day on which the customer or a third party designated by the customer, who is not the carrier, acquires physical possession of the goods.

In order to exercise the right of withdrawal, the customer must inform Gearlube of its decision to withdraw from the contract by means of an unequivocal statement (e-mail: info@gearlube.be ).

In order to comply with the withdrawal period, the customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The customer must return or hand over the goods to Gearlube, Blauwesteen 125, 9600 Ronse, without delay, but in any event no later than 14 calendar days after the day on which he has communicated his decision to withdraw from the agreement to Gearlube. The customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods will be borne by the Customer.

If the returned product is depreciated in any way, Gearlube reserves the right to hold the customer liable and claim compensation for any depreciation of the goods resulting from the customer's use of the goods beyond what is necessary to change the nature, determine the characteristics and functioning of the goods.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

If the customer withdraws from the agreement, Gearlube will refund all payments received from the customer up to that point, including the standard delivery costs, to the customer within a maximum of 14 calendar days after Gearlube has been informed of the customer's decision to withdraw from the agreement. In the case of sales contracts, Gearlube may withhold reimbursement until it has received all the goods back, or until the customer has provided proof that it has returned the goods, whichever comes first.

Any additional costs incurred as a result of the customer's choice of a method of delivery other than the cheapest standard delivery offered by Gearlube will not be refunded.

Gearlube will reimburse the customer using the same means of payment as the customer used to make the original transaction, unless the customer has expressly agreed otherwise; In any case, the customer will not be charged any costs for such reimbursement.

The customer cannot exercise the right of withdrawal for:

• The supply of goods with a limited shelf life;
• Promotional items;
• The delivery of goods that are irrevocably mixed with other products such as dirt, grease or other contamination after use;
• The delivery of goods that have been opened and used after delivery, as a result of which they are no longer suitable for sale to third parties;

Article 8: Warranty

Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, consumers have legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee shall be without prejudice to these rights.

In order to invoke the warranty, the customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the customer's home, the customer must contact Gearlube customer service and return the item to Gearlube at the customer's expense.

If a defect is detected, the customer must inform Gearlube as soon as possible. In any case, any defect must be reported by the Client within a period of 2 months after it has been discovered. Afterwards, any right to repair or replacement expires.

The warranty (commercial and/or legal) never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or modifications to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless proven otherwise by the customer.

Gearlube is not responsible for the service life of the chain, sprockets and chainrings in the period after delivery. The service life of those components depends on the following conditions created by the customer:

• The way in which the bike is maintained by the customer
• The correct use of Gearlube liquid wax or Hot Melt wax
• The frequency with which the drivetrain is rewaxed
• The climatic conditions in which cycling takes place
• The specific terrain on which the customer is cycling
• The type of bike and drivetrain
• The force exerted by the customer while cycling.
• Etc...

To avoid rust on the chain, the customer must follow the instructions provided by Gearlube below:

• After a bike ride in rainy conditions, dry the chain, as well as chainrings and sprockets with a dry and clean cloth, or blow dry with a compressor.
• If the number of kilometers driven with a waxed chain is more than the distance recommended by Gearlube, the chain must be rewaxed to prevent rusting.
• The bicycle must be stored indoors in a dry environment.

If the above-mentioned instructions are not carried out by the customer, the chances of rust increase significantly. This is harmful to the chain, the cassette and the chainrings.

Gearlube is not responsible/liable for any damage or accidents resulting from improper use of the Gearlube liquid wax and wax tablets. The liquid wax and wax tablets are also not suitable for human consumption.

Under no circumstances should the wax tablets be set on fire or used as candle wax. Toxic substances can be released during this process. If the customer decides to do so, Gearlube is not liable/responsible for any damages/accidents. Gearlube is not responsible/liable for damage, including the occurrence of any form of fire, caused by the careless use of a wax heater.

Used wax/wax tablets must be disposed of via the regular waste disposal or container park.

The estimated usefulness of the liquid wax and wax tablets is indicated by Gearlube. If the customer continues to use the wax for a longer period of time, Gearlube is not liable/responsible for any damage or performance degradation.

Article 9: Customer service

Gearlube's customer service can be reached on +32 485 108 149, by e-mail: info@gearlube.be, or by post at the following address: Gearlube, Blauwesteen 125, 9600 Ronse. Any complaints can be addressed to this.

Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights available to Gearlube, in the event of non-payment or late payment from the date of the breach of contract, the customer will owe interest of 10% per annum on the unpaid amount by operation of law and without reminder. In addition, the customer is legally and without notice liable to pay a lump sum compensation of 10% of the amount concerned, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, Gearlube reserves the right to take back the items that have not been (fully) paid for.

Article 11: Privacy

The data controller, Gearlube, respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data.

The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending newsletters, advertising and/or marketing purposes.

You have a legal right to inspect and correct your personal data. Subject to proof of identity (copy of identity card), you can obtain a written notification of your personal data free of charge by means of a written, dated and signed request to Gearlube. If necessary, you can also ask for the correction of data that is incorrect, incomplete or irrelevant.

In case of use of data for direct marketing: You can object to the use of your data for direct marketing free of charge. You can always contact us for this.

We treat your data as confidential information and will not pass it on, rent or sell it to third parties.

The customer is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted, so Gearlube does not have access to your password.

Gearlube keeps online (anonymous) visitor statistics in order to be able to see which pages of the website are visited and to what extent.

If you have any questions about this privacy statement, please do not hesitate to contact us.

Article 12: Use of cookies

During a visit to the site, 'cookies' may be placed on your computer's hard drive. A cookie is a text file that is placed by a website's server in your computer's browser or on your mobile device when you visit a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Impairment of validity - non-renunciation

If any provision of these Terms and Conditions is declared invalid, illegal or null and void, this shall in no way affect the validity, legality and applicability of the other provisions.Failure at any time by Gearlube to enforce any of the rights enumerated in these Terms and Conditions, or to exercise any right thereof, shall never be deemed to be a waiver of such provision and shall never affect the validity of such rights.

Article 14: Modification of terms and conditions

These Terms and Conditions are supplemented by other terms and conditions that are explicitly referred to, and the general terms and conditions of sale of Gearlube. In the event of a conflict, these Terms and Conditions shall prevail.

Article 15: Evidence

The customer accepts that electronic communications and backups may serve as evidence.

Article 16: Applicable law – Disputes

Belgian law is applicable, with the exception of the provisions of private international law on applicable law.

The courts of the Consumer's domicile have jurisdiction in judicial disputes. The Consumer may also turn to the ODR platform (https://ec.europa.eu/consumers/odr/).

Appendix 1: Model withdrawal form

Dear Customer, you only need to complete and return this form if you wish to withdraw from the contract.

To Gearlube, Blauwesteen 125, 9600 Ronse:

I/We (*) hereby give notice (*) that I/We (*) withdraw from our contract for the sale of the following goods/provision of the following service (*) (*):

Ordered on (*)/Received on (*):

Name(s) of consumer(s) :

Address of consumer(s) :

Consumer's signature:

Date:

(*) Delete as appropriate.